Frequently Asked Questions

The JollySquish™ Advent Calendar is a fun Christmas countdown featuring 24 squishy surprises to discover day by day throughout December. Each numbered door reveals a cute character to collect, squeeze, display, and enjoy.

Each JollySquish™ Advent Calendar contains 24 squishy surprises, designed to give you one new surprise for every day leading up to Christmas.

Simply open one numbered door each day from December 1st through December 24th. Behind every door, you'll discover another squishy surprise to add to your collection.

No. JollySquish™ is a toy-based Advent Calendar and does not use chocolate as the daily surprise. It's designed as a fun alternative to traditional candy Advent Calendars.

The calendar is designed around a collection of different cute squishy characters, colors, expressions, and festive styles, making the daily reveal part of the fun.

Absolutely. Unlike a traditional chocolate calendar, the fun doesn't end after opening each door. The squishies can be collected, displayed, traded, squeezed, or used for imaginative play.

JollySquish™ is designed for people who love cute collectibles, squishy toys, Christmas surprises, and fun holiday traditions. For younger children, we recommend adult supervision and checking the product packaging for any applicable age guidance.

Choose your preferred JollySquish™ offer on the product page, add it to your cart, and proceed through our secure checkout. You'll receive an order confirmation by email once your order has been successfully placed.

When a promotional bundle is available, the exact number of calendars included and the total price will be clearly displayed before you add the offer to your cart. Promotions may change, so please refer to the current product page for the active offer.

Yes. You can select one of our available bundle options when ordering. Bundles are ideal if you're buying for siblings, friends, grandchildren, or multiple Christmas gifts.

Please contact us as soon as possible at support@jollysquish.com . We can only modify or cancel an order if it has not yet been processed or shipped.

Contact our support team immediately with your order number and the correct address. If the order has not yet been processed, we'll do our best to update it. Once an order has shipped, changes may no longer be possible.

Estimated delivery is generally 6–12 business days after your order has been processed and shipped. Delivery times are estimates and may vary depending on destination, carrier conditions, and seasonal demand.

When free shipping is included with your current offer, this will be displayed on the product page and at checkout before payment.

Yes. Once tracking becomes available for your shipment, the tracking details will be sent to the email address used when placing your order.

Tracking can occasionally take a little time to update after a parcel enters the carrier network. If your tracking has not changed for an unusually long period, contact us and we'll help you review the shipment.

During busy holiday periods, carriers may experience delays. If your estimated delivery window has passed, contact us at support@jollysquish.com with your order number so we can look into it.

In some cases, items from the same order may be shipped separately. If this happens, the packages may arrive on different days.

You may request a return within 14 days of receiving your order. Returned products must meet the conditions described in our Refund & Return Policy, including being unused, unopened, and in their original packaging where applicable.

Email support@jollysquish.com with your order number and reason for the return. Please wait for return instructions before sending anything back.

Unless the item is defective, damaged, or incorrect, return shipping costs are generally the responsibility of the customer. Please review our current Refund & Return Policy for full details.

Please contact us as soon as possible with your order number and clear photos of the damaged or incorrect item. Our support team will review the issue and help determine the appropriate solution.

Once an approved return has been received and reviewed, any applicable refund will be processed according to our Refund & Return Policy. Your bank or payment provider may require additional time to display the refund.

Payments are processed through Shopify's checkout and the payment methods enabled on our store. We do not manually collect your full card details through this FAQ page or by email.

The payment methods currently available to you will appear directly at checkout. Availability may vary depending on your location and device.

A payment can be declined for several reasons, including incorrect billing details, insufficient funds, or your bank's security controls. If the information is correct, contact your bank or try another payment method available at checkout.