Refund policy

Refund & Return Policy

At JollySquish, we want you to be completely satisfied with your order.

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, the product must be unused, unopened, in its original packaging, and in the same condition as when you received it.

To request a return, please contact us at support@jollysquish.com with your order number and the reason for your request. We will then provide you with the return instructions.

Items sent back without first requesting a return will not be accepted.

Damaged or Incorrect Items
If your order arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible with your order number and photos of the product and packaging. We will review your request and, depending on the situation, offer a replacement or refund.

Return Shipping Costs
Unless the product is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved. If approved, the refund will automatically be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and display the refund.

Cancellations
Orders can only be cancelled if they have not yet been processed or shipped. Please contact us as quickly as possible at support@jollysquish.com.

Non-Returnable Items
For hygiene and safety reasons, products that have been opened, used, or damaged after delivery cannot be returned, unless they were defective when received.

If you have any questions regarding your order, please contact us at support@jollysquish.com.