Shipping policy

Last updated: September 13, 2026

At JollySquish, we aim to process and ship your order as quickly as possible.

## Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on order volume, product availability, weekends, holidays, or other circumstances beyond our control.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

## Shipping Times

Our estimated delivery time is generally **6 to 12 business days** after your order has been processed and shipped.

Delivery times may vary depending on the destination, carrier, customs processing, and local delivery conditions.

Any delivery timeframe provided on our website is an estimate and is not guaranteed.

Please note that delays may occasionally occur due to circumstances outside of our control, including:

- Carrier delays
- Customs processing
- Weather conditions
- Public holidays
- High seasonal demand
- Incorrect or incomplete shipping information

## Shipping Costs

Shipping costs, if applicable, are displayed at checkout before payment is completed.

Any free shipping offer will be clearly displayed on the website or at checkout.

## Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow some time for the tracking information to update after your order has been shipped.

## Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at **support@jollysquish.com**.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

JollySquish is not responsible for packages delivered to an incorrect address provided by the customer.

## Lost or Delayed Packages

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us at **support@jollysquish.com**.

We will review the situation and assist you in contacting the carrier or finding an appropriate solution.

## Damaged Packages

If your order arrives damaged, please contact us as soon as possible and include:

- Your order number
- Photos of the damaged product
- Photos of the packaging

We will review your request and provide an appropriate solution in accordance with our Refund & Return Policy.

## Customs and Import Fees

Depending on the destination, customs duties, taxes, or import fees may apply.

Unless otherwise stated at checkout, any applicable customs duties or import taxes are the responsibility of the customer.

## Multiple Packages

In some cases, items from the same order may be shipped separately and may arrive at different times.

If this happens, you may receive more than one tracking number.

## Contact

If you have any questions regarding shipping or your order, please contact us:

**Email:** support@jollysquish.com

**Address:**  
1209 Mountain Road Pl NE  
Albuquerque, NM 87110  
United States